Quality Assurance & Management

CONSISTENTLY DELIVERING EXCEPTIONAL SERVICES

Our Commitment

At Davies Stewart Consulting, our commitment to quality management is integral to our mission, ensuring that we consistently deliver exceptional talent acquisition services that meet the highest standards of excellence.


At Davies Stewart, we operate a robust Quality Management System modelled on ISO 9001:2008 standards, drawing on over 16 years of proven business experience, industry best practices, and a commitment to continuous improvement.


Our Quality Management System is built upon foundational principles that guide our operations:


  1. Customer Focus: We prioritise our clients' needs, ensuring that our services align with their expectations and contribute to their success.
  2. Leadership: Our leadership team fosters a culture of excellence and accountability, driving our commitment to quality throughout the organisation.
  3. Improvement of People: We invest in the development of our team members, equipping them with the skills and knowledge necessary to excel in their roles.
  4. Process Approach: We utilise a systematic approach to managing our processes, ensuring efficiency and effectiveness in our operations.


Additionally, we embrace the following principles:


  1. Systematic Approach to Management: Our management practices are interconnected and contribute to the overall effectiveness of our Quality Management System.
    Continual Improvement:     We are dedicated to ongoing enhancement of our processes and services, striving for excellence in all areas.
  2. Factual Approach to Decision Making: Our decision-making is informed by data and factual evidence, ensuring informed choices that benefit our clients and the organisation.
  3. Mutually Beneficial Supplier Relationships: We cultivate strong partnerships with our suppliers, fostering collaboration that enhances the quality of our services.


To uphold these principles, we implement standardised processes and leading practices informed by our extensive experience and a commitment to continuous improvement. Our consulting staff receives comprehensive training in all areas of recruitment, adhering to our Standard Operating Procedures, with records maintained in their Training Schedule for accountability.

We have established reliable business systems that prioritise customer service and support. Our systems are regularly assessed and tested to ensure business continuity and mitigate risks that could impact our operations and clients. 

The flow of our business processes is summarised as follows:


  1. Customer Service and Support Management: Our end-to-end, real-time customer relationship management recruitment database system enables Davies Stewart to maintain comprehensive customer information in a single, secure platform. All customer interactions are permanently recorded and our systems can be accessed remotely for effective management of activities from various locations.
  2. Service (Order) Management: This component tracks the status of service orders from initiation through to fulfilment, managed through our recruitment database. All service interactions and orders are permanently documented, and our standard operating procedures drive the service and order management processes, enabling our consultants to deliver services efficiently and effectively.
  3. Billing Management: We ensure efficient, streamlined billing processes, further supporting the sustainability of our operations.


At Davies Stewart, our commitment to quality management is integral to our mission, ensuring that we consistently deliver exceptional Talent Acquisition services that meet the highest standards of excellence.