The Team at Davies Stewart are excited to be partnering with Cashflow managers to support the recruitment of their Online Communications Specialist!
About the Role
As an Online Communication Specialist, you will be a self-starter who will be responsible for setting up and managing our digital customer community to support the release of our new web product. You will be able to develop and implement a comprehensive content plan, and respond to enquiries from the community.
This role will include working with the leadership team to identify the right platform to host our digital customer community, working with Product, Customer Engagement and Marketing to create a strategy and operational plan to ensure a successful launch and beyond.
Culture and Benefits
An organisation that embraces change/ process improvements
Empowering culture- freedom of creativity (Zero micromanagement and an open forum for great ideas)
Great office location next to all public transport/ stations and a lot of green inside to pep you through the day!
Flexibility work with great work life balance
Unique role with real opportunities for career progression (and quick!)
Identify and produce engaging content that drives the conversation with the customer and CFM.
Curate and cultivate CFM's customer community
Engage with CFM's customers including answering comments, comments, messages, tagged content on the platform
Develop meaningful relationships with key community influencers (subscriber/ accountant) to drive measurable growth and business objectives
Develop and execute customer influencer marketing strategies and creative campaigns within the community
Identify and build relationships with prominent customer influencers and thought leaders
Develop content ideas and write and curate content that supports community growth
Identify and contribute ideas to build brand community and elevate CFM awareness in external social channels
Research relevant industry experts, competitors, target audience and users, to identify new ways of doing things
Brainstorm new, creative approaches to influencer campaigns
Working with the wider marketing team to create and coordinate marketing strategies that work across different channels
Working with the CET and Product team to ensure community engagement across all areas of the business
Skills and Experience
A tertiary qualification in marketing/ communications/ mediation/ public relations.
A minimum of 2 years' experience as a Social Media/ Communications Specialist, Community Manager and/or similar role.
Develop and implement quality, targeted communications and stakeholder engagement campaigns to bnbuild and scale the online/ digital community utilising a range of channels
Develop and action a comprehensive content plan, and respond to enquiries from the community.
Demonstrated understanding of social media management, best practices and strategy.
Proven experience growing and managing online communities.
Ability to work autonomously and as part of a team.
Ability to discern when issues or user feedback should be brought directly to relevant team members before response to protect brand integrity.
Ability to maintain confidentiality and exercise discretion in communication style.
Graphic design and video editing skills (Canva or Adobe Suite)
Experience in using customer relationship management tools (e.g.SalesForce)
Experience in using content management systems (e.g.Wordpress or WIX)
Apply Now and Find Out More
To register your interest, please forward your current resume via the application link, or one of the following methods; www.daviesstewart.com/job-search, email@example.com or call 08 8232 8008 for more information. Your confidential application will be acknowledged by email explaining our application process.