Manager Premium Services

Manager Premium Services

Job Title: Manager Premium Services
Contract Type: Full time / Permanent
Location: Adelaide
Job Published: October 18, 2019 15:00

Job Description

  • Customer centric culture, consistently striving to improve
  • Rewarding leadership role
  • Extensive wellbeing program plus other staff benefits offered


ReturnToWorkSA manages the Return to Work scheme which provides insurance that protects South Australian businesses and their workers from the costs of a work injury.

In this role you will lead the team that support SA employers to understand and pay their work injury insurance premium in a way that is simple, efficient and transparent. 

This is a rewarding leadership role where you will champion process improvement and future systems strategy in an organisation committed to deliver genuine customer centric services.

Specific Responsibilities

  • Ensure high quality customer service and accurate information is provided to everyone who contacts RTWSA.
  • Ensure all SA employers are correctly registered with RTWSA, accurately classified in accordance with our underwriting model, and compliant with their legislative obligations.
  • Take people on a change journey and drive service performance and customer focus
  • Champion the Premium Improvement Program to ensure that processes, services, and systems are lean, effective and efficient
  • Collaboratively maintain and review RTWSA’s underwriting and  premium model
  • Maximise premium collection through effective insourced and outsourced debt collection activities

Expertise and knowledge

  • Successfully led a service delivery function that delivered excellent customer service in an insurance  or highly regulated context
  • Solid understanding of how insurance premiums are calculated, ideally coupled with some underwriting experience
  • Experience in all aspects of operational management, including budgeting, resource management, and reporting
  • Led and/or implemented the outcomes of a multiphase change/process improvement program
  • Technology literacy – able to shape digital services for our customers into the future


This is a 3 year fixed term senior contract role where you will be offered the opportunity to grow your personal and professional skill set in a supportive environment that values open and honest communication. The work environment is modern, open and central. Extensive wellbeing programs plus other benefits are offered.

How to apply

A position description can be requested by calling (08) 8232 8008. Confidential enquiries are welcome and applications including a covering letter should be directed to

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